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Passenger Awareness & Assitance

Organisations that transport passengers not only have a duty of care to those passengers but should consider if their drivers have the skills and knowledge to interact with their passengers in a correct manner.  

Using the correct language and understanding how to correctly assist those with physical and/or mental health difficulties can create a higher level of customer care that can have a positive affect on a company's image.

This course covers a range of topics, including currently correct language, Professional Etiquette, Assisting the Passengers with a range of disabilities such as Visual/hearing Impairments, Demential and Mental Illnesses, and passengers with walking difficulties.  A classroom based half-dy  training programme that can accomodate 8 trainees on easch session.  ENsure your drivers have the skills to intercat in a politically correct manner with the passengers they are transporting.

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